Pass Guarantee - We've Got Your Back!
If you don't pass your exam, we'll extend your subscription for FREE - matching your original subscription length!
Our Policy
At NAVLE Exam Prep, we are committed to your success. Due to the digital nature of our products and the immediate access provided upon purchase, we operate under a no-refund policy. However, we offer something better - our comprehensive Pass Guarantee.
No Refunds Policy
All sales are final. Due to the instant digital access provided with all subscriptions, we do not offer refunds. Instead, we offer our Pass Guarantee which provides free subscription extensions if you don't pass your exam.
Pass Guarantee - How It Works
We're confident in our platform's ability to help you pass. That's why we offer a Pass Guarantee on all subscriptions:
If you don't pass your exam after using our platform, we will extend your subscription for FREE - matching the length of your original subscription!
Subscription Extension Examples:
| Your Original Plan | Free Extension You Get | |
|---|---|---|
| 1 Month Subscription | → | +1 Month Free (2 months total) |
| 3 Month Subscription | → | +3 Months Free (6 months total) |
| 6 Month Subscription | → | +6 Months Free (12 months total) |
| Lifetime Subscription | → | Already Lifetime! (No extension needed) |
How to Claim Your Pass Guarantee
Contact Us
Email support@navleexam.com within 30 days of your exam results
Provide Proof
Send official documentation showing you did not pass
Get Extended
We'll extend your subscription within 24-48 hours
Pass Guarantee Requirements
To qualify for the Pass Guarantee extension, you must:
- Complete at least 90% of available practice questions in your exam category (BCSE or NAVLE)
- Provide official documentation of your exam result showing you did not pass (score report or official notification)
- Submit your claim within 30 days of receiving your exam results
- Have an active or recently expired subscription (within 30 days of expiration)
Subscription Cancellation
You can cancel your subscription at any time from your account settings:
- Monthly subscriptions: Your access will continue until the end of your current billing period. No further charges will occur.
- Multi-month subscriptions: Your access will continue until your subscription period ends.
- Lifetime subscriptions: These are one-time purchases with permanent access - no cancellation needed.
Billing Issues
While we do not offer refunds, we will address any legitimate billing issues:
- Duplicate charges: Contact us immediately and we will correct any billing errors
- Unauthorized transactions: We will investigate and resolve unauthorized charges
- Technical issues preventing access: We will ensure you receive the full value of your subscription time
Please contact us at support@navleexam.com within 48 hours of any billing issue.
Why No Refunds?
Our no-refund policy exists because:
- Digital products provide immediate, full access upon purchase
- Content cannot be "returned" once accessed
- Our Pass Guarantee provides better protection than a simple refund
- We offer a 1-hour free trial so you can evaluate before purchasing
Tip: Not sure if our platform is right for you? Start with our 1-hour free trial to explore all features before making a purchase decision.
Questions?
If you have any questions about our policy or need to claim your Pass Guarantee, please contact us:
Email: support@navleexam.com
We typically respond within 24 hours and are here to help you succeed!