Refund & Pass Guarantee Policy

Our Policy

At NAVLE Exam Prep, we are committed to your success. Due to the digital nature of our products and the immediate access provided upon purchase, we operate under a no-refund policy. However, we offer something better - our comprehensive Pass Guarantee.

Pass Guarantee - How It Works

We're confident in our platform's ability to help you pass. That's why we offer a Pass Guarantee on all subscriptions:

Subscription Extension Examples:

Your Original Plan		Free Extension You Get
1 Month Subscription	→	+1 Month Free (2 months total)
3 Month Subscription	→	+3 Months Free (6 months total)
6 Month Subscription	→	+6 Months Free (12 months total)
9 Month Plan	→	+9 Months Free (18 months total)
Lifetime plan (bought before 20 October 2026)	→	Already lifetime (No extension needed)

How to Claim Your Pass Guarantee

Pass Guarantee Requirements

To qualify for the Pass Guarantee extension, you must:

1. Complete at least 90% of the practice questions available in your exam category (NAVLE, BCSE or QSE) during your paid period
2. Provide official documentation of your exam result showing you did not pass (score report or official notification)
3. Submit your claim within 30 days of receiving your exam results
4. Have an active or recently expired subscription (within 30 days of expiration)

Plans Are One-Time Purchases

All current plans are paid once for a fixed period of access (30 days, 3 months, 6 months or 9 months). Your card is charged once and never again; when the period ends, access simply stops. There is nothing to cancel.

• Legacy recurring subscriptions: if your account was created under one of our earlier monthly plans, it continues to renew until you cancel it from Settings. Cancellation takes effect at the end of the current paid period and no further charges occur.
• Lifetime plans bought before 20 October 2026: one-time purchases with access for as long as the Service operates. Lifetime plans are no longer sold.

Right of Withdrawal (EU, UK and other jurisdictions)

Some countries give consumers a statutory cooling-off period for online purchases. Because our content is delivered immediately, at checkout you expressly request immediate access and acknowledge that you lose any statutory right of withdrawal once access begins. Nothing in this policy limits rights that cannot be waived under the law of your country of residence.

Billing Issues

While we do not offer refunds, we will address any legitimate billing issues:

• Duplicate charges: Contact us immediately and we will correct any billing errors
• Unauthorized transactions: We will investigate and resolve unauthorized charges
• Technical issues preventing access: We will ensure you receive the full value of your subscription time

Please contact us at support@navleexam.com as soon as you notice a billing issue, ideally within 48 hours; billing errors are corrected or refunded regardless of the no-refund policy.

Why No Refunds?

Our no-refund policy exists because:

• Digital products provide immediate, full access upon purchase
• Content cannot be "returned" once accessed
• Our Pass Guarantee provides better protection than a simple refund
• We offer a 1-hour free trial so you can evaluate before purchasing

Questions?

If you have any questions about our policy or need to claim your Pass Guarantee, please contact us:

Email: support@navleexam.com

We typically respond within 24 hours and are here to help you succeed!